How Doctors Communicate Effectively w/ Doctor Natasha Kathuria

Doctors have one of the toughest “sales jobs” on the planet. They have to convince people to take actions they don’t like—stop smoking, drop weight, or get surgery—often in high-stress moments.

The Marketing Lesson

ER doctors use emotional clarity and credibility to cut through excuses fast. When you’re talking to someone in crisis, fluffy persuasion doesn’t work. Simple, confident, and urgent communication does.

Why It Works

• Authority bias: people trust experts in white coats.
• Emotional leverage: fear and urgency create instant buy-in.
• Clarity: no waffle, just plain talk.
• Empathy: meeting people where they are earns compliance.

Examples

• A fintech app warning about fraud uses clear, serious pop-ups.
• Apple’s health features—“You are walking less than usual”—are direct but caring.
• Anti-smoking ads showing doctors telling real stories drive behavior better than stats.