Give people the end result they want

end-result-what-people-want
This is a slide from a YouTube video I saw (so sorry....forgot which video this was, so apologies for not crediting it). It was explaining how it's important to know WHY people are buying a product, so you can better understand their root problem. This shows they don't want a drill, but that they need a hole to be drilled, and that hole is for hanging a TV.