
This chart nails the shift from logical shopping to dopamine shopping. We didn’t just move from shelves to screens; we moved from calm decisions to tiny chemical hits. If your marketing still talks to the old rational shopper, you’re getting ignored by the new algorithm‑fed, feed‑scrolling, reward‑chasing customer.
The visual walks line‑by‑line through the journey: discovery, trust, loyalty, status, shopping behavior, purchase trigger, trends, and even regret. Each row shows a slide from Traditional → Digital → Dopamine. Your job is to move your copy and offers into that right‑hand column without becoming manipulative or sleazy.
TikTok builds discovery around an endless algorithmic feed where every swipe promises a new dopamine hit.
Cash App turns mundane money tasks into identity and status with creator partnerships, emojis, and shareable screenshots.
Gymshark sells belonging and aesthetics first by pushing creator content and community identity over technical fabric specs.